Refund policy

REFUND POLICY

Refund Eligibility

At CUCINA BOTTEGA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund under the conditions outlined below.

Refund Request Period

Customers may request a refund within 30 days of receiving their order.

Return Conditions

To be eligible for a refund:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.
  • The item must not show signs of wear, damage, misuse, or alteration.

How to Request a Refund

  1. Contact our support team at support@cucinabottega.com.
  2. Include your order number and reason for the return.
  3. Wait for return instructions from our support team.
  4. Ship the item according to the instructions provided.
  5. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Processing Time

Approved refunds will be processed within 5–10 business days after the returned item has been received and inspected.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Clearance or final sale items
  • Products returned damaged due to customer misuse

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@cucinabottega.com within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Contact Information

For refund-related questions, please contact:

Email: support@cucinabottega.com